Every product is satisfaction guaranteed and may be returned within 6 months of delivery date as long as it is in brand new condition (including but not limited to scratches or dents) and it also must be returned in the original box with the user manual and charger. The customer is responsible for shipping the products back. Refunds will be made in the form of the original payment. Any credit for gift returns will be issued to the original purchaser. All returns must be in original/sell-able condition and include the original packaging with all tags attached. Only items purchased from www.buyhairpro.com can be accepted for return. Please email us to initiate your return at firstname.lastname@example.org.